API – Delayed or canceled Flight
Why this product? A flight delay or cancellation creates stress, as well as unplanned expenses (lodging, food, etc). Our product soothes them both!
Coverage? It’s a cover for pecuniary loss. The customer receives a lump sum payment if their plane is delayed or flight is cancelled.
For who? Airline company, travel operator, agent or other industry traders.
What are the benefits for Wakam partners?
Gain the trust of your customers with an innovative type of travel insurance
Enhance your customer experience with an automated and paperless claim process
Increase your customer’s satisfaction with a compensation credited within hours from the delay or cancellation of flight
How does it work?
You will need to integrate your product with our APIs. In case you wonder what an API is : APIs for non-techies.
This step will require some web developments. If you wonder how to start click on how to start with our API.
Your front-end distribution platform will need to provide essential features following this workflow:
1. The customer gets a quote for a Flight delay and/or cancellation insurance
When booking a flight, the customer will get a quote of the premium price for the Flight delay and/or cancellation insurance.
2. The customer subscribes to the Flight delay and/or cancellation insurance policy
If the customer selects the insurance, he/she subscribes to it when paying the premium for such insurance. Such payment is made together with the payment for the flight tickets.
3. Before departure of the flight, the customer can modify or cancel the flight
Before departure of the flight, the customer can cancel his/her flight. In case of cancellation of the flight ticket, the insurance policy must be cancelled, and the customer will be reimbursed the full amount of the insurance premium.
4. If the customer’s flight is delayed or cancelled, he/she is automatically notified of his compensation
When the flight is delayed or cancelled by the airline company, our platform automatically detects it and informs the customer via SMS of such cancellation or delay. The customer receives a link to upload his/her bank details to receive compensation.
The customer gets his compensation on his bank accounts within a few hours.
How can I use Wakam API?
The “Flight Delay and/or Cancellation” product is an API. Here is a scheme model of the workflow described above, including the technical events.
The /getPrice/simulate endpoint allows you to test quotes and simulate insurance premiums
The /getPrice endpoint allows you to generate quotes with the formula, compensation amounts, commission rate and tax rate that you have configured in the Self-Service application
The /subscribe endpoint allows you to create insurance contracts/policies,
The /cancel endpoint allows you to cancel an insurance contract/policy.
The /getClaims endpoint allows you to vizualize the list of your customers’ open claims.
The /claims endpoint does not need to be called by you as claims are automatically triggered through our platform.
What are the main use-cases covered by Wakam API?
The following describes some major use-cases, based on 4 endpoints that are part of the Flight delay API. Before making API calls in pre-production or production environments, you must sign a contract with us. This contract will define insurance type (flight delay, flight cancellation or both), taxes, commission and compensation amounts between you and us. It will allow us to provide relevant data when receiving API calls.
Use case 1: QUOTE SIMULATION
If you want to simulate the quotes that your clients will get when booking their flights depending on parameters that you will chose, you must do it by calling the endpoint POST /getPrice/simulate. You will be able to select compensation amounts, commission rate, and formula (delay or cancelation or both), and all flight information. Click here for more information.
Use case 2: QUOTE WITH CONFIGURATION
After you have selected the compensation amounts, your commission rates, and the formula in the Self-Service, you can obtain a quote for your policyholders when they book a flight, you must do it by calling the endpoint POST /getPrice . Flight information: inbound departure and arrival airport IATA codes, airline IATA code, inbound date and time of departure, return flight departure date and time (optional), number of additional passengers (optional) , Click here for more information.
Use case 3: UNDERWRITING
After you have a quote, you can subscribe for the insurance policy. As a partner, you must do it by calling the endpoint POST /subscribe endpoint with the relevant information regarding the customer, flight and booking. This creates a contract based on a quote and returns a contract number (Nb: You must call POST /getPrice before, to generate a quote reference). Click here for more information.
Use case 4: CANCELLATION OF POLICY
If policyholders are allowed to cancel their flight booking, the insurance policy must also be cancelled. As a partner, you must do it by calling the POST /cancel endpoint and provide the relevant contract number (generated after subscription with a call to POST /subscribe) and the reason for cancellation. Click here for more information.
Use case 5: LIST CLAIMS
If you want to obtain the list of all claims opened for your policyholders, you can do it by calling the endpoint POST /getclaims. This list can be filtered by dates and by contract number (optional). It will help you to produce dashboards. Click here for more information.